Bachelor of Business Administration

Salon Manager/Hair Dresser

Delivered exceptional service to clients while ensuring consistent adherence to high service standards across all salon operations Regularly reviewed and improved service procedures, pricing structures, and customer experience standards to maintain competitiveness and quality Set and managed pricing for retail products, ensuring profitability while aligning with brand positioning and market trends Handled customer concerns and complaints professionally, following up to ensure timely resolution and high client satisfaction Generated new business through client retention strategies, upselling services and products, and supporting marketing initiatives Managed staffing requirements, including scheduling, recruitment, training, and performance supervision of salon employees Led, motivated, and directed salon teams to achieve operational goals and deliver excellent customer service Oversaw financial management, including daily sales monitoring, budgeting, expense control, and revenue reporting

Provisioning Lead Supervisor

Managed and supervised daily call center operations, ensuring smooth workflow and consistent service delivery across the department Set clear performance targets and KPIs for agents, contributing to improved productivity and service efficiency Maintained expert knowledge of company products, services, policies, and procedures, and ensured all updates were clearly communicated to the team Monitored and evaluated customer calls to ensure 100% compliance with quality standards, scripts, and operational procedures Planned and facilitated regular training and coaching sessions, resulting in improved agent performance and reduced error rates Played an active role in recruitment, onboarding, and mentoring of new call center agents Conducted regular performance reviews, provided constructive feedback, and implemented corrective training plans for underperforming agents, leading to measurable performance improvement Ensured high customer satisfaction by resolving issues promptly and maintaining service-level agreements (SLAs) Fostered a safe, positive, and collaborative working environment while effectively delegating tasks and responsibilities Collected, analyzed, and reported operational data, preparing regular performance reports for management and recommending strategies that improved overall team performance

Customer Service Assistant

Assisted customers with billing inquiries, providing clear explanations and accurate resolution of account concerns Actively upsold company products and services by identifying customer needs and recommending suitable solutions Provided first-level troubleshooting support, guiding customers through basic technical issues and service concerns Maintained a high level of professionalism and customer satisfaction while handling concerns during night shift operations Ensured timely and effective resolution of issues while meeting performance and quality standards

Customer Service Assistant

Assisted customers with billing inquiries, providing clear explanations and accurate resolution of account concerns Actively upsold company products and services by identifying customer needs and recommending suitable solutions Provided first-level troubleshooting support, guiding customers through basic technical issues and service concerns Maintained a high level of professionalism and customer satisfaction while handling concerns during night shift operations Ensured timely and effective resolution of issues while meeting performance and quality standards

Sales Consultant

Assist walk-in customers and provide excellent customer service Handle phone inquiries and process customer orders accurately Maintain staff organization and ensure smooth daily operations Ensure all items are well-maintained and in good condition Manage daily inventory and stock control Promote and sell high-end international brands including Kenneth Cole, Anne Klein, Calvin Klein, Salvatore Ferragamo, Lacoste, Nine West, Diesel, Bally, and Debenhams